At Klik, we care about attendee privacy and even more about being crystal clear on how we use the information we collect.
One of the many tools we use to improve your event experience, and to help redefine the future of engaging events, is the personal data you share with us. This document will help you understand what personal data we collect, why we collect it, and what we do with it when you use our platform and devices. This is important, so please read carefully.
Additional or other privacy notices may apply to the use of certain areas or functionalities of our platform or devices. If this is the case, we will inform you of any additional or other privacy notices when you use these areas or functionalities.
You will see that we have stricter privacy policies than most social media services in terms of how we collect and share your personal data. Don’t forget, you can always manage your personal information and privacy settings at https://app.klik.co/profile/.
We collect the information provided by attendees when they use our online services and participate in an event facilitated by the Klik platform. When using our services, they may be asked to enter pretty basic stuff, like: their name, email address, mailing address, phone number, personal interests or other similar information. We also collect attendee information during the event such as: who they connected with, what parts of the event they preferred etc. This is all to help tailor their personal experience at the event and make suggestions for networking, gamification and smart recommendations, based on interests.
We use the information we collect to maintain, protect and improve our services and to develop new ones. We also do it to offer personalized content to your attendees and to keep improving our platform and the attendee experience. If you have a Klik account, we may display your profile name, profile photo, contact information and actions you take with the Klik platform to other participants at the event - before, during and after the event. We will respect the choices your attendees make to limit visibility settings on their Klik profile.
When users contact Klik, we may keep a record of the communication to help solve any issues they might be facing or may face in the future. We may use the email address associated with the account to inform the attendee about our services, such as upcoming changes or improvements. We may also use online information collected from cookies and other technologies, like pixel tags, to improve the klik experience and the overall quality of our services.
Before the event, we use the information we collected to facilitate registration, build the attendee’s personal profile and facilitate the flow of the attendee journey. During the event, we use the information we collected to provide attendees with real-time recommendations, such as activities tailored to their profile. We may also use this information for operational purposes such as verifying room capacity, traffic flow and for staff optimization. We also use the data we collect to provide the attendee with a record of their personal journey on their timeline. We may also share that information to third parties, such as their partners, to improve future events and offer you tailored content based on your preferences.
One answer, Batman. Just kidding. All information going to our servers is encrypted via Secure Socket Layer (SSL) technology-which -the crème de la crème of online security. We store and process data using the Google Cloud PlatformTM protected by the Google Security Model. The Google Security Model is built on over 15 years of experience focused on keeping information safe on Google cloud services. The Google Security Team is composed of over 500 security experts that maintain these defense systems and continuously develop new security processes. Serious business.
You can learn more about Google advanced security features such as laser beam intrusion detection, full disk AES256 encryption, malware prevention, data disposal and many others at https://cloud.google.com/security/.
We may include third-party products or services on our platform. These third-party services have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our products and welcome any feedback your attendees provide on these services.
Your attendees may, at any moment, contact us to remove all personally identifiable information from our databases and terminate their account. We commit to processing the request within 7 calendar days. We can be contacted at firstname.lastname@example.org or the address at the end of this document.