Privacy policy

Welcome to the klik Privacy Policy.

At klik, we care about attendee privacy and even more about being crystal clear on how we use the information we collect.

PRIVACY POLICY FOR COMMUNICATION PURPOSES

Klik.co is owned and operated by PixMob, a company incorporated in Canada. This privacy policy sets out the basis on which any personal data that we have collected about you, or that you provide us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will handle it.

This is the privacy policy (“Privacy Policy”) that governs how we, klik (“we”, “our” or “us”), use Personal Data (defined below) that we collect, receive and store about individuals in connection with the use of: (i) the website at www.klik.co (the “Site”).

We ourselves do not host any of the Site. All hosting is done by third-party service providers that we engage. This means that data you provide us or that we collect from you (including any Personal Data, as defined below) – as further described in this Privacy Policy – is hosted with such third-party service providers on servers that they own or control. Regardless of where such third-party service providers are located, their servers may be located anywhere in the world. Your data may even be replicated across multiple servers located in multiple countries.

We review this Privacy Policy regularly. Occasionally, we may need to make changes or additions to this Privacy Policy that may affect how we handle your data. We will post new versions of this Privacy Policy on our Site. We are committed to safeguarding the privacy of our Site visitors and readers; in this Privacy Policy, we explain how we will treat your Personal Data.

This Privacy Policy has been updated to ensure compliance with the General Data Protection Regulation (GDPR), which came into effect on May 25, 2018 and affects residents of the EU and European Economic Area (EEA).

Collecting Personal Data

You are not legally obligated to provide us with any Personal Data and may do so of your own free will. If you do not agree to provide us with such data or have it processed by us or any of our authorized third parties or service providers, please do not enter our Site. We reserve the right to change this Privacy Policy at any time at our discretion. Such change will be effective seven (7) days following posting of the revised Privacy Policy on the Site, and your continued use of the Service thereafter means that you accept those changes. For changes affecting opt-ins, you will be asked to expressly give your consent.

When we collect y our Personal Data

We receive and collect Personal Data from you when you provide us your information to sign up for our newsletters, when you download our resources, when you contact us for sales inquiries, when you contact us for a general inquiry or when you make a purchase and provide your billing information.

We receive and collect Personal Data from your browser or mobile device about your use of the Site. We use log files and analytics tools to analyze trends, administer the Site, track users’ movement around the Site, and gather statistical data. We use “cookies”, technical identifiers and Pixels in order to provide and enhance our Site. We also collect limited data regarding your system and device, such as your mobile device id or browser preferences.

We receive and collect Personal Data from Third Parties, such as service providers, ad networks and marketing agencies, or from Services Integrations when you use third-party integrations.

What Personal Data is collected

We collect or may collect the following:

(a) anonymous information about your computer and about your visits to and use of this Site (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths);

(b) information that you provide us when registering with our Site;

(c) information that you provide us for the purpose of subscribing to our newsletters (including your name and email address);
(d) information contained in or relating to any communications that you send us directly or through our Site (including the communication content and metadata associated with the communication);
(e) any other Personal Data that you choose to send us; and
(f) information contained in opt-in forms, that might also be used by authorized third parties with your express consent;
(g) anonymous cookie ID, advertising ID, and/or device ID to segment user groups for marketing purposes, and to execute retargeting campaigns in order to deliver personalized advertising by klik;
(h) Pixel tags that tell us what parts of the Site have been visited or measure the effectiveness of searches users perform on the Site. We may also use pixel tags in email messages to tell us whether emails have been opened to assure that we are only sending messages that are of interest to our users.

How we use your Personal Data

Personal Data submitted to us will be used for the purposes specified in this policy.
We may use your Personal Data to:
(a) Analyze how our Sites are accessed;
(b) Identify technical problems on our Site;
(c) Discover, investigate and remediate fraudulent or illegal activity;
(d) Transmit notices related to product, service, or policy changes;
(e) Respond to your product and service inquiries;
(f) Send you information such as product announcements, newsletters, other relevant offers, and upcoming promotions or events (where required, dependent on jurisdiction, we will seek and obtain your explicit consent before sending marketing emails);
(g) Analyze, score and identify new prospects;
(h) Create tailored advertising, sales and promotional programs; and
(i) Bill customers for our services and assess the financial capability of prospective customers to afford klik’s solutions.

Disclosing Personal Data

We may disclose your Personal Data:
(a) to the extent that we are required to do so by law;
(b) in connection with any ongoing or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
(d) to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and
(e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that Personal Data where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that Personal Data.

Except as provided in this Privacy Policy, we will not provide your Personal Data to third parties.

Cookies and pixels

  1. Cookies are information packets sent by web servers to web browsers, and stored by the web browsers.
  2. The information is then sent back to the server each time the browser requests a page from the server. This enables a web server to identify and track web browsers.
  3. Cookies on our Site. Klik uses the following cookies on this Site, for the following purposes:
    (a) Social media cookies
    (b) Google Analytics cookies
    (c) Ecommerce cookies
    (d) Facebook pixel
    (e) Salesforce
  4. Google cookies. klik.co uses Google Analytics to analyse the use of this Site. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our Site is used to create reports about the use of the Site. Google will store and use this information. Google’s privacy policy is available at: http://www.google.com/privacypolicy.html.
  5. Refusing cookies. Most browsers allow you to refuse to accept cookies.
  6. Blocking cookies will have a negative impact on the usability of our Sites.

Remarketing

We may use Facebook and Google’s remarketing services to target our ads to you based on your prior use of the Site.

Security of your Personal Data

  1. Klik makes it a priority to safeguard the security and privacy of your Personal Data. etouches has implemented appropriate organizational, technical and administrative measures to protect your Personal Data from unauthorized access, disclosure, misuse, alteration or loss. The protective measures we use depend on the sensitivity of the information, and the ways in which we collect, process and store it.
  2. You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee its security.

How long we keep your Personal Data

We will keep the information we use for marketing purposes until you notify us that you no longer wish to receive our marketing information.

Amendments

  1. We may update this policy from time to time by publishing a new version on our Site.
  2. You should check this page occasionally to ensure you agree with any changes to this policy.

Your rights

You will be asked to expressly agree in advance to our use of your Personal Data for the purposes outlined in this Privacy Policy. We always provide you with an opportunity to opt out of the use of your Personal Data for marketing purposes, cancel your subscriptions, delete your profile, delete your data altogether. Please let us know if you wish to update or delete your Personal Data by emailing us at info@klik.co or simply unsubscribe from any email where an unsubscribe or opt-out link is provided.

Children’s privacy

Our Sites and services are not structured to attract children under the age of 16, and we do not intend to collect Personal Data from anyone we know to be under 16. If we learn that we have collected Personal Data from anyone under 16 years of age, we will delete that information as quickly as possible. If you believe that we might have any such information, please contact us at info@klik.co.

Contacting us

If you have any questions or comments on this Privacy Policy, you may contact us using the information below:

PixMob

103 Louvain West Street
Montreal, QC H2N 1A3
Canada (see on Google Maps)

support@klik.co

PRIVACY POLICY WHEN USING KLIK

One of the many tools we use to improve your event experience, and to help redefine the future of engaging events, is the personal data you share with us. The following will help you understand what personal data we collect, why we collect it, and what we do with it when you use our platform and devices. Note that we comply with the European General Data Protection Regulation (GDPR).

Additional or other privacy notices may apply to the use of certain areas or functionalities of our platform or devices. If this is the case, we will inform you of any additional or other privacy notices when you use these areas or functionalities. You will see that we have stricter privacy policies than most social media services in terms of how we collect and share your personal data. Don’t forget, you can always manage your personal information and privacy settings at https://app.klik.co/profile/.

What personal information do we collect?

We collect the information provided by attendees when they use our online services and participate in an event facilitated by the Klik platform. When using our services, they may be asked to enter pretty basic stuff, like: their name, email address, mailing address, phone number, personal interests or other similar information. We also collect attendee information during the event such as: who they connected with, what parts of the event they preferred etc. This is all to help tailor their personal experience at the event and make suggestions for networking, gamification and smart recommendations, based on interests.

Why do we collect this information?

We use the information we collect to maintain, protect and improve our services and to develop new ones. We also do it to offer personalized content to your attendees and to keep improving our platform and the attendee experience. If you have a Klik account, we may display your profile name, profile photo, contact information and actions you take with the Klik platform to other participants at the event - before, during and after the event. We will respect the choices your attendees make to limit visibility settings on their Klik profile.

When users contact Klik, we may keep a record of the communication to help solve any issues they might be facing or may face in the future. We may use the email address associated with the account to inform the attendee about our services, such as upcoming changes or improvements. We may also use online information collected from cookies and other technologies, like pixel tags, to improve the klik experience and the overall quality of our services.

How do we use your information?

Before the event, we use the information we collected to facilitate registration, build the attendee’s personal profile and facilitate the flow of the attendee journey. During the event, we use the information we collected to provide attendees with real-time recommendations, such as activities tailored to their profile. We may also use this information for operational purposes such as verifying room capacity, traffic flow and for staff optimization. We also use the data we collect to provide the attendee with a record of their personal journey on their timeline. We may also share that information to third parties, such as their partners, to improve future events and offer you tailored content based on your preferences.

How do we protect your information?

One answer, Batman. Just kidding. All information going to our servers is encrypted via Secure Socket Layer (SSL) technology-which -the crème de la crème of online security. We store and process data using the Google Cloud PlatformTM protected by the Google Security Model. The Google Security Model is built on over 15 years of experience focused on keeping information safe on Google cloud services. The Google Security Team is composed of over 500 security experts that maintain these defense systems and continuously develop new security processes. Serious business.

You can learn more about Google advanced security features such as laser beam intrusion detection, full disk AES256 encryption, malware prevention, data disposal and many others at https://cloud.google.com/security/.

Third-party integration

We may include third-party products or services on our platform. These third-party services have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our products and welcome any feedback your attendees provide on these services.

Termination

Your attendees may, at any moment, contact us to remove all personally identifiable information from our databases and terminate their account. We commit to processing the request within 7 calendar days. We can be contacted at support@klik.co or the address at the end of this document.

Changes

Hey, it’s gonna happen, we may change our Privacy Policy from time to time. We will not reduce any rights under this Transparency Policy without your explicit consent. We will also keep prior versions of this Policy in an archive for review.

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