We enjoyed chatting with our Solutions Engineer, Moe Moussavi so much last month, we thought we’d highlight another key member of the team behind our third party integrations services: Brock Jenken, Software Developer dedicated to integrations.
You might have guessed — we’re really proud of the team that takes care of our third party support for klik events. It’s thanks to them that klik can truly be considered an ‘open’ platform for event engagement and management. And that’s why this month, we sat down with Brock for insight into what goes into integrating other solutions in terms of development.
Name: Brock Jenken
Role: Software Developer
Employee since: May 2019
So Brock, tell us a bit about what you do and how you found your way to klik.
Sure! I’m the Integrations Software Developer in klik’s Research and Development department. Essentially, when a client requires a custom stack of third party integrations into our platform for an event, I work as a technical resource for the integration process.
I basically advise klik’s Solutions Engineer (Moe) on the really techy details that determine viable options. As well, I am the guy who finds and outlines the most efficient processes to link our system with those a client is already using and needs to access with klik.
As for how I got here, I had been searching for openings in software development in companies that gave me the ability to work both on a team internally, as well as with external clients. I had applied to klik (under the guise of Pixmob), but I honestly thought I was missing the particular B2B and B2C experience to fill the position. Fast-forward a month, I get a call from Patricia our recruiting lead, and the rest is history; it honestly felt like klik found me.
What do you like most about your job?
I love the inherently interpersonal nature of my role. As a dev, I’m already part of a tightly-knit team of front-end and back-end software developers. On a daily basis, I get the opportunity to work with various production managers, interact with clients from various kinds of companies, and I get to be an advocate by educating third party developers on how klik works as a platform.
Can you tell me a bit about how you work with klik’s Solutions Engineer to address the third party integration needs of our clients?
By the time I get on a project, Moe will have already spoken with the client to understand their needs and advise them on requirements for the integration. After this initial call, Moe will draft up an integration plan, and it is at this point that I come in and start providing technical insight. Once the integration plan is finished, I’ll be looped-in with the producer for the event, and will soon after make a call with the client and the technical representative(s) from the client’s company and/or the other companies involved in the integration.
From there, the producer and I will communicate with the client over email to give updates to procedural deadlines and also clarify any technical or production aspects along the way.
What would you say is essential information to help make your third party integrations a success with clients?
While I wouldn’t say that there is one piece of information that can make someone’s integration exemplary, I think that taking the time to chat with the client and getting to know what image they have in their mind makes a world of difference.
Knowing the purpose behind certain technical aspects really makes my job a lot easier. For example, API documentation that facilitates live communication between klik and other software systems is something we always hope for.
And what would you say are your biggest challenges when you get to work on this stuff?
The biggest challenges I face when working on integrations is when I’m working on larger projects with big teams. What I encounter with these projects is that there can be so many moving parts that lead to bottlenecks, resulting in last-minute work.
Because integrations are the meeting point between two different systems, it’s essential to do adequate testing to ensure that the logic and workflow between the two organizations is aligned. Projects that get pushed back can become very difficult to work out when the momentum is lost.
I think that gives us a great idea of your domain. Now on another note, what’s your favourite moment working at klik so far?
Not really work related but definitely the trivia night we had during my second week on the job. I was just getting to know everyone, and playing with my team really helped me sink into the group a bit more.
I did competitive trivia for years, so I was really in my element. At one point, there was a question to identify the movie soundtrack for a certain song, and because it was from Fellowship of the Ring, of course I knew it by heart. My teammates were really generous in calling me “Nerd” in a good way.